Wednesday, June 14, 2017

Bravo innovates stream line process of items returned.


Bravo innovates stream line process of items returned.


Challenge

Merchandise returns—and the associated credits, inventory updates and reconciliation—challenge suppliers and 3rd party alike; all other systems continue to use manual processes. Manual processes can double the amount of time and cost; impacting the pawnbrokers’ ability to manage inventory, labor, accounts payable, inventories, orders, and receivables. The “return” is the biggest cost for retail operations and for Pawn twice.  This can take up to 4 hours to complete.

Solution

Bravo revolutionized the automated return process by creating a seamless (RMA – Return Merchandise Authorization, Partial Refund) process for Pawnbroker Store Operations.
  • ·         Automated Customer Authorization
  • ·         Task Manager automatically alerts store personnel
  • ·         Pre-printed shipping label w/ barcode authorization code
  • ·         Return item verification process
  • ·         Automated refund with 3rd party payment processor
  • ·         Automated complete work flow communication via email to customer.  
  • ·         Return item quality assessment process.



Benefits

The return process is much faster.  Customer experience meets Online customer expectation.  Reactivating inventory back to selling status immediately.  Returning funds to customer expeditiously and accurately.

eCommerce – Selling online in the Pawnshop is essential today and processing each transaction efficiently determines profitability.   If you take too much time you lose.  The return process is the hardest transaction to complete accurately and processing returns manually inherits internal theft loss.



Bar Coded Label Scan opens Return to the specific transaction




Many online customers will keep merchandise with a partial refund.