Showing posts with label Mobile. Show all posts
Showing posts with label Mobile. Show all posts

Wednesday, December 4, 2019

Bravo's New Reporting Pro - Dash Board Reports 3.0

Bravo has so many new features coming out the next release, I personally wanted to share our new Reporting Pro coming out in our next release.  Built on Microsoft's latest technology and Microsoft Azure, Bravo has the only Data Warehouse Reporting product for the Pawn Industry.

What does that mean?   Bravo creates 95% more data from your pawnshop transactions.  This massive amount of data is stored on Servers at Microsoft's Azure Data Centers.  This specialized data Bravo creates for Pawn is unsurpassed and offers unlimited analytic capacity. 

For those techies that are curious, our Data Schema is Deep and Wide creating blocks of data to offer services to analyze Customers, Products, Sales, Mobile, eCommerce, Pawns, Lay-Away, Employees, Security, Web, Google, eBay, in dimensions and comparisons instantly. This data is compiled and stored everyday.

Employee Intelligence Report 3.0

Employees & Employers want to know real-time where personal performance is lining up.  Today, Month to Date, and Year to Date.  In the Pawn business there is so much going on, Employees are multi-tasking, Bravo can track and report immediately.

Contributions

Employee Metric Totals.  So we dive into activities and match up those over time.

Trending

Now see Trends over time segments.  Sales Amount and Profit  and Loans Forfeiture Rate.

Get more information.

https://info.bravopawnsystems.com/getbravoreportingpro

Saturday, May 5, 2018

Pawnbrokers running eCommerce / eBay operations losing money ? Like GAP?

This last week in San Francisco, I found myself in KIds Gap shopping for my grand daughter.  I was so impressed with the merchandising.  Perfection in assortment and color. Store Traffic was light.  The sales personnel were either straightening stock or busy scanning merchandise.  

My first reaction was store audit, as the employee was behind a wheeled counter was all wired in - headset / scanner / printer.

The Wheeled counter was the Point of Sale fixture, but was missing all of the traditional computer peripherals. The employee was scanning merchandise for a online sale and behind him was a box of completed bagged, tagged ready for USPS.

When we approached the employee he immediately stopped and re-focused on us, the in store customer. Using the same Point of Sale but switching printer to in-store receipt off he went scanning our merchandise. The employee could perform multiple tasks, communicate any questions we posed, and handed the scanner for the customer to finish the transaction.

Yes, the customers have to do their part.  Efficient, courteous, fast and complete.  And as soon as we were done, back to the online sales flowing into the store and producing more sales than the few customers strolling and shopping.

My old school retailing wondered if customers felt neglected.  I think those days are done.  Retail customers are accustomed to being smarter shoppers and want fast efficient check out, everyone is in a hurry. 

One of my take away's was the realization of what Bravo Pawn Systems has done for the Pawn Industry by bringing this vital business process to Pawnbrokers. GAP hit hard by online has turned it stores into efficient and still beautiful retail full commerce stores.

The last question I asked the sales person was how long had he been fulfilling web sales? A couple of weeks and had replaced the online fulfillment that normally was performed down stairs.  I prefer to stay busy and we can operate the entire operation with fewer employees. 


As the CEO of Superpawn, 1999 the web was lifting off.  eBay gentrified used goods and as well all used goods became mainstream selling asset like used cars.  Selling on eBay was fun, fast, and had lots of customers purchasing, not just shopping.  

At Superpawn we got right into the swing, centralized operations, moving merchandise, hiring drivers, and eventually a eBay team.  Everything looked good.  Except for that 6 month duration our net profits declined.  We also noticed our store were getting cherry picked and our inventories were looking shabby and getting older. 

Funny how a great plan goes to hell.  Our eBay team learned fast what merchandise was easy to post, what merchandise was in factory boxes were easier to ship, and before we knew it our store managers were complaining their opportunities were diminished. 
We studied our effort and found our cost to sell was way to high.  We found this out through an accounting practice called "Activity Based Accounting".  

Logistics - Drivers, trucks, and breakage - Most expensive logistic operation.  Really expensive and no return on effort or investment.

Centralized Warehouse - although it seemed centralizing was the way to become efficient, it doubled our cost to sell in the store.  Lots of wasted effort no return on investment.

Inventory turnover was better and we saw extraordinary price lift on merchandise we normally had to discount to get rid of. 

1992 we were using BCLS - Breeze Collateral Loan Systems much like Pawn-Master, Hi-tech, Dazzle still sell pawnbrokers.  As it was outdated then in late 1999 we launched PRIMA - Pawn Retail Internet Management Analysis Systems.  Building out the first Enterprise Multi-store Pawn System our vision was to streamline eCommerce with the Pawnshop operation into one.

Bravo platform launched in 2011 is now 20 years ahead our competition.  Only Cloud Platform with multiple mobile offerings including online pawn. 

Bravo Shopkeeper - Chat Pawn Shop
What we found out in 1999, GAP had experienced the same in 2015.  You can not run separate operations to maximize profits when operating a store and online.  But you can do both.  And why not?  When you look back at GAP they had huge hemorrhaging as they evolved we are seeing many pawnbrokers losing profits and many closing. 

MobilePawn - Get a Pawn from over 1000 stores
Today's pawn operators must develop their employees in multitasking commerce personnel.   As employees are getting harder to find, wages are going up, business operators have to figure out how to drive more profitable activities from their employees. Get more efficient.  Our work force is better educated, tech savvy, and love to use mobile devices. 

Another antidote.  When you get good at running your Pawn business as a full service commerce operator, your LOAN business will grow.  Number one reason your employees turn away loans is they are concerned they can not sell it.  They tend to lend less in item categories they are wary of and lack confidence.   Selling online accelerates inventory turnover driving more confidence, and lending up.

Time is running out for the tech lagers as MobilePawn will be the number #1 Pawnbroker this year. Customers using mobile to pawn and bring their items for a quick efficient predictable experience.

Making the transition from your old system has never been easier.  With over 1000 pawnshops switch to Bravo give us a call or sign up for a demo - Bravo!


 


Wednesday, June 14, 2017

Bravo innovates stream line process of items returned.


Bravo innovates stream line process of items returned.


Challenge

Merchandise returns—and the associated credits, inventory updates and reconciliation—challenge suppliers and 3rd party alike; all other systems continue to use manual processes. Manual processes can double the amount of time and cost; impacting the pawnbrokers’ ability to manage inventory, labor, accounts payable, inventories, orders, and receivables. The “return” is the biggest cost for retail operations and for Pawn twice.  This can take up to 4 hours to complete.

Solution

Bravo revolutionized the automated return process by creating a seamless (RMA – Return Merchandise Authorization, Partial Refund) process for Pawnbroker Store Operations.
  • ·         Automated Customer Authorization
  • ·         Task Manager automatically alerts store personnel
  • ·         Pre-printed shipping label w/ barcode authorization code
  • ·         Return item verification process
  • ·         Automated refund with 3rd party payment processor
  • ·         Automated complete work flow communication via email to customer.  
  • ·         Return item quality assessment process.



Benefits

The return process is much faster.  Customer experience meets Online customer expectation.  Reactivating inventory back to selling status immediately.  Returning funds to customer expeditiously and accurately.

eCommerce – Selling online in the Pawnshop is essential today and processing each transaction efficiently determines profitability.   If you take too much time you lose.  The return process is the hardest transaction to complete accurately and processing returns manually inherits internal theft loss.



Bar Coded Label Scan opens Return to the specific transaction




Many online customers will keep merchandise with a partial refund.















Friday, September 16, 2016

Bravo Mobile.. Lay-away Acceleration .. Mobile will UBERIZE the pawn industry.

Do you believe in the Lay-away program?  Many Pawnbrokers believe that Lay-away is more important and profitable than their loan business.  These pawnbrokers enjoy establishing a form of credit to their pawn customers without risk.  The item never leaves the store with a Lay-away.  Over 80% of the Lay-away transactions are paid off.  The most successful pawnbrokers have the most liberal terms like, Zero Down and No restocking fees.

Did you know that you can double your lay-away business by allowing your customers to pay on Mobile.  That is what our data is telling us.  Why?  I found out yesterday.  While at MaxPawn in Las Vegas owned by my brother Michael Mack, a customer over heard me training his staff, she said "making payments on Max Pawn Mobile was the deciding factor purchasing a $2,000 Chanel Purse, I hate having to make a trip to the store all the time just to make a payment.  It takes 45 minutes out of my day."

It is so obvious.  So customer Service.  How much does everyone need and require convenience today?  No one is more aware of their time and expense than value conscious pawn customers.

Below check the Mobile work flow for your customer.




Bravo Offers a complete Mobile Platform for your Company.  Your Brand.  Your Customers all fully mobilized.  In this example once logged in, your customer has your pawnshop in their hands.  

We are highlighting Lay-away in this article.  Customer can see all their transactions, and  make payments through PayPal.  The transaction is 100% automated.  Funds are directly deposited into your Company PayPal account.  Your Company PayPal account shows the mobile payment with the transaction number.

The customer account balances are all updated. A receipt in your store will print when a Mobile payment is made. Payments can be made 24/7.  Its like magic. Customer receives a bar coded mobile receipt.  Cash in your company account.... BAM.



Don't fret that not having your customer making payments in your store will deter future purchases.  Convenience over rides this notion.  Lay-away defaults cancellations are less frequent because through the Mobile app they are notified when a payment is due.

As well our data shows that customers purchase when they payoff and pickup their item.  Again, this makes sense that once a customer has paid off one Lay-away they are ready to do it again.

Our data as well shows, customer make more frequent payments on Mobile.  Its to early to tell, but we believe that the lay-away will payoff sooner.

Want a Demo - Click Here


Email our Bravo Mobile Expert
Tally.Mack@Buya.com