Wednesday, November 3, 2010

System Guarantee - Where? right here...

We believe there is a better software solution for Pawnbrokers. Well designed, simple, dependable. There are a number of Pawnbroker software products out there that are very cheap to own. We believe that in order to earn your business we need to be better and cost less.

So how do we accomplish such a bold challenge? This product will be delivered on the lightest services available through the Internet. This translates to a lower cost to deliver and we pass the savings on to you. The technologies that we want to use are ready to use and stable. James Cameron, the director of Avatar held on to his script for 5 years, until the technology was ready for him to exercise his dream. We have been waiting as well.

Our experience. Our team is of the same mindset and we believe we know what needs to be done. I am a Pawnbroker first and Software developer second. I grew up in the business working with my dad at age 9, and worked along with him to become the fourth generation pawnbroker in our family. I graduated from Arizona State University with a degree in Accounting and Information Systems. Later, I received a graduate degree from Harvard Business School. My first Pawn inventory system was created on an Apple IIe that a customer defaulted on. I hired a couple of college students who were also customers, Tom Hoops and Ed Rought, and for $200.00, we created our first inventory system.

By implementing basic inventory practices with a system that kept track of our inventory, we made record profits that year without factoring in an increase in sales. We found that internal theft was our biggest risk in running a pawnshop, and proved to have cost us 8% of our gross profits in the previous years. I will explain to you in a future blog how you are losing up to 10% margin. Many of the heartbreaking tableside discussions growing up were about dishonest employees. We started believing that after 3 generations, there were better ways to think how this business could be run.

We will share with you many more stories like this in our blog. Experience growing Superpawn over the years to 50 stores with the desire to change the face of pawnbrokering, coupled with my studies, which will make for a combination of expertise that created "best practices" in the Pawn industry.

Over the next 20 years, we would spend 20 million dollars in system research and development exclusively for Pawn. Building lengthy and meaningful relationships with the smartest technologists in the business, receiving awards and case studies from Microsoft and EBay, we just know how to do it well.

Utilizing best practices, latest technologies, and our experience, we will create "the best" products and services. We believe that this product will change the way Pawnbrokers think about this business.

We need your help! We pride ourselves in being really good listeners. We believe that we should know more. We ask you to share your stories and suggestions. Even the smallest suggestion drives progress. We will cherish every thought.

I appreciate your time and continued participation.