Bravo innovates
stream line process of items returned.
Challenge
Merchandise returns—and the associated credits, inventory
updates and reconciliation—challenge suppliers and 3rd party alike; all
other systems continue to use manual processes. Manual processes can double the
amount of time and cost; impacting the pawnbrokers’ ability to manage
inventory, labor, accounts payable, inventories, orders, and receivables. The “return”
is the biggest cost for retail operations and for Pawn twice. This can take up to 4 hours to complete.
Solution
Bravo revolutionized the automated return process by
creating a seamless (RMA – Return Merchandise Authorization, Partial Refund) process
for Pawnbroker Store Operations.
- · Automated Customer Authorization
- · Task Manager automatically alerts store personnel
- · Pre-printed shipping label w/ barcode authorization code
- · Return item verification process
- · Automated refund with 3rd party payment processor
- · Automated complete work flow communication via email to customer.
- · Return item quality assessment process.
Benefits
The return process is much faster. Customer experience meets Online customer
expectation. Reactivating inventory back
to selling status immediately. Returning
funds to customer expeditiously and accurately.
eCommerce – Selling online in the Pawnshop is essential today
and processing each transaction efficiently determines profitability. If you take too much time you lose. The return process is the hardest transaction
to complete accurately and processing returns manually inherits internal theft
loss.
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| Bar Coded Label Scan opens Return to the specific transaction |
 |
| Many online customers will keep merchandise with a partial refund. |
